Meeting everyone's needs
A visit to the theatre is a fantastic experience, so whether that’s making your way around our building, using our facilities, attending our access performances or booking your tickets, we aim to make all these experiences as accessible as possible.
Tickets for customers with access requirements are priced at £15, this price is also valid for one other member of your party who may be acting as an assistant/companion.
At the Exchange we offer a range of accessible performances, these include Audio Described, British Sign Language interpreted, Relaxed and Stagetext captioned performances.
Visit our what’s on page where you can filter each of our production by access performance to find the dates and times for individual shows.
Access Performances
Audio Described (AD)
The theatre offers Audio Described performances designed to improve the experience of visually impaired and blind attenders.
As well as listening to the dialogue on stage, the visually impaired customer wears a headset and listens to a live description of the action on stage, provided by a fully-trained Audio Describer.
The Audio Description supplements the voice of the performers by explaining the emotions and actions of each scene, with descriptions only taking place in between dialogue.
The Royal Exchange Theatre Audio Description is provided by Minds Eye.
British Sign Language (BSL)
A signed performance features a British Sign Language (BSL) interpreter who interprets the shows for D/deaf audiences.
We have one BSL interpreted performance for each of our Theatre productions. Details of the dates for each production can be found on individual event pages under What’s On.
When booking online, please complete our new access form, or check the ‘Other preferences’ section of your account to make sure you have the ‘BSL’ and/or the ‘D/Deaf’ box selected.
Then when buying tickets for the BSL interpreted performance, certain seats will show as stars (rather than circled dots) – these seats are the ones which will give the best view of the interpreter.
Captioned (C)
Captioned performances give audience members access to the actors dialogue via text displayed on screen, which are situated all around the front of our First Gallery Level. Captions also include sound effects and offstage noises.
We have a matinee and an evening Captioned performance for each of our Theatre productions. Details of the dates for each production can be found on individual event pages under What’s On.
When booking online, please complete our access form, or check the ‘Other preferences’ section of your account to make sure you have the ‘Captioned’ box selected, this will ensure that the Access discount applies to your booking.
Relaxed Performance (R)
Relaxed performances are designed to welcome anyone who will benefit from a more relaxed performance environment and who might be anxious about attending the theatre for a range of reasons.
These include people who are neurologically diverse, people with dementia and parents with babies.
For each Relaxed Performance we make small changes to the staging, there is a relaxed attitude to noise and movement and we have breakout areas for use during the performance.
Everyone is very welcome to attend our Relaxed Performances, regardless of whether or not you ‘require’ the special conditions that they offer. They are an inclusive, enjoyable experience for all.
All tickets for Relaxed performances are Pay What You Can, starting at £15.
“Relaxed performances are just a brilliant idea. As a teacher I try to get my students as involved in the community as possible, no matter how complex their needs, and it’s great to know that they were comfortable in the theatre and also that the theatre was comfortable with them! Theatre is exciting, and awe inspiring – and I’m so glad our students didn’t have to miss out on seeing this great show just because they might not sit perfectly quietly for a few hours…”
Get in touch
If you would like to speak to a member of staff before your visit, please email us