Ticketing FAQs

You can purchase tickets online our website. To book, please visit the What’s On and select the event you’d like to book for.

If you haven’t booked online with us before, you’ll need to create an account beforehand.

If you are visiting us in person, we are open 11am-5pm Monday to Saturday and tickets can be purchased from our Visitor Experience Team based at the St Ann’s entrance.

We are currently operating with e-tickets only. When your booking is complete, whether online or in person, you will receive two emails.

The first email will be your Order Confirmation.

The second email will contain your e-tickets. You’ll need the e-tickets within this email to show upon entry to the Theatre.

If you don’t receive this email, you can check your online account and once logged in, scroll down to the option ‘E-Tickets’ and all your current and past e-tickets will be here. If your tickets aren’t here or there is a problem downloading them, please contact our Visitor Experience Team.

Our standard tickets start from £10 and we have 4 price bands to choose from, depending on where in the theatre you to choose to sit. View the theatre seating plan here.

We also have a range of a £7 tickets for Under 30s, half price preview tickets, season tickets, Pay What You Can (PWYC) tickets starting from £5 as well as other discounts, offers and concessions.

Check out our full range of prices here and offers and discounts here.

Please have your e-ticket ready for scanning when you enter. You will need your e-ticket again later when taking your seat in the auditorium.

As well as via the email we send when you booked, you can also find your e-ticket within your online account. Once logged in, scroll down to the option ‘E-Tickets’ and all your current and past e-tickets will be here

The Rivals Bar & Cafe will be open so feel free to grab a drink or snack before the show. You can also order your drinks for the interval too.

You can take sweets and chocolate into the show with you but we ask for these items to be as quiet as possible (no wrappings) so that everyone can hear the action on stage.

Cold drinks are also allowed but must be transferred into our reusable eco-friendly plastic glasses (just please remember to return them!) No glass or ceramic mugs/plates is allowed inside the auditorium.

Please do not take hot food or hot drinks into the auditorium for safety reason. Thank you.

Our cloakroom will open 30 minutes before a performance, with a charge of £1 per item. Please try to avoid bringing large bags if possible.

The cloakroom is located againist the back wall of the Great Hall (opposite side from where the St Ann’s and Cross Street entrances are)

Once you take your seat in the performance spaces, please make sure your phone is on silent.

Photos and filming are not allowed during the actual performance, but please do take as many images of our unique stage and building as you like before and after the show, and during the interval.

You can always share them with us on our social media channels @rxtheatre

Most productions have one interval that is 20 minutes long, giving you time to get a drink from The Rivals and/or use the facilities.

Please check individual event pages beforehand. We update these will running times a couple of days before the show starts when we have a better idea of how long the show is.

You can check your credit balance by logging into your account and then scrolling down to where it says Account Credit, your balance will show up there.

When you’re ready to use it to pay for future tickets, there’ll be an option on the checkout page for you to use any available credit to pay for your order.

If you find you come across any issues with using your credit, please contact us at box.office@royalexchange.co.uk and we’ll be happy to help.

• Assistance dogs are welcome in the building.  They can stay inside the theatre with their owner during a performance if preferred or alternatively can be looked after by theatre staff in the Front of House office. 

• While we don’t mind visitors popping in briefly with dogs, we ask that dogs are kept away from the café and bar areas and are not kept in the building for a substantial amount of time. We do not provide any water bowls or other resources for dogs.  

We do not accept Theatre Tokens, we only take our own Gift Vouchers, which are available to purchase here.

Please wear whatever you feel comfortable in. Some people like to wear their fanciest clothes, others come straight from work in a suit and tie, and someone else might be in jeans and a hoodie. We welcome everyone and would hate for someone to be put off visiting by not feeling ‘dressed up’ enough.

No – only our back two rows at Stage Level (Row F & G), and our back rows on First and Second Gallery (both Row B) are tall seats, often described as bar stools but they do have a back and armrest.

You can see where these seats are by hovering over the letter ‘i’ on the seating plan.

All of our other seats are a standard height.

We don’t take any pre-orders online.  It’s not currently possible to reserve a table, however you can pre-book your interval drinks at the bar when you arrive for the show.

We may ask you to wait until a certain part of the production to take your seats.  In rare circumstances latecomers will not be admitted, however if this is the case it will be made clear when booking or in the pre-visit email.

Due to the unique nature of our space, and how close certain seats are to the performance, it may be necessary to seat you elsewhere until the interval.  This is to avoid disruption to other audience members and our performers.

We offer age guidance for all of our productions on the website.

We do understand that parents/guardians will use their judgement if someone is close to that limit.  If we believe that someone is significantly under the age guidance, and that the production has particularly strong content, we may refuse admission with a full refund offered.

Babies/toddlers are welcome at our Relaxed Performances even if the production has an older age guidance, again based on the judgment of the parent/guardian attending.

Check out our Visiting Us FAQs for info around arrival times, travelling to us, coming to the guilding, toilets and other facilities.